Will increase company profitability and improve customer service by ensuring that warehouse and shipping operations are executed in a safe, efficient, and cost-effective manner. Complies and ensures compliance with company policies and OSHA, DOT, and applicable regulations. Monitors receiving, storage, and distribution of all items received, seeking a smooth, consistent operation. The warehouse manager is also tasked with improving operational efficiency, by careful deployment of personnel and resources to enhance overall warehouse performance.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervise and schedule warehouse and delivery staff to ensure safe and efficient operation of all warehouse functions.
Supervise and schedule maintenance of company equipment and delivery vehicles; develops a maintenance program, both preventive and corrective.
Responsible for training, developing, managing, and leading operations.
Develops and executes plans for continuous improvement.
Foster and maintain a professional and calm work environment within the warehouse.
Manage warehouse operations to exceed expectation for productivity, daily workflow, product availability, and accuracy.
Ensure staff receive merchandise storing in an efficient and economical manner while maintaining required records in conformance with company policies.
Supervise the proper routing, loading, and preparing orders for shipment and delivery per customer instructions.
Coordinate actions with functional areas (i.e., Purchasing, Sales) to improve the effective and efficient operation of the entire Supply Chain, from vendor manufacturer to Company facilities to the final customer. This includes inter-
branch transfers.
Evaluates and recommends purchases of warehouse equipment and support services; keep abreast of new methods and products for improved material handling and shipping.
Resolve discrepancies with Accounting and Purchasing regarding invoices, packing slips, and receiving reports. Monitors flow of paperwork from Shipping and Receiving to ensure safe keeping and recording for timely data entry.
Review and maintain departmental documentation regarding safety, security, and quality.
Develop and analyze reports and new policies, procedures, and new methods that improve efficiency; communicate results to Management.
Hire, train, and supervise operations staff of approximately 10 employees.

ADDITIONAL RESPONSIBILITIES

This description is not a comprehensive list of duties or responsibilities. Duties and responsibilities may change at any time with or without notice.
Operates warehouse equipment, including forklifts.
Attend staff meetings and product knowledge seminars as required.
Performs other tasks and duties as instructed by his supervisor and management.

The goal of the position is to secure and grow profitable sales, through responsive efficient service and building relationships with customers and vendors.

ESSENTIAL FUNCTIONS:

1. Works with customers to offer solutions to address their needs and improve customer service.
2. Increases profitable sales by actively seeking orders from current and potential customers.
3. Resolves customer questions related to orders, deliveries, and others.
4. Effectively user available technology (i.e., ERP system, email, messaging) to ensure efficient execution of duties and timely completion of tasks.
5. Researches, and responds to customers’ inquiries, via telephone or email.
6. Provides quotations, product specifications, and similar data, as required.
7. Has intimate knowledge of product lines, prices, lead times, and similar data.
8. Secures opportunities to quote on customers’ requirements and follows up on quotations submitted.
9. Works in a team environment with outside sales and counter sales personnel.
10. Monitors sales results and offers recommendations to increase productivity.
11. Provides feedback concerning customer-related matters, market challenges, and opportunities.
12. Complies and assures compliance with sales policies, and practices. Strictly follows Safety Rules and Guidelines
13. Identifies and presents training needs to Management.
14. Accurately and carefully follows established procedures for completing work tasks.
15. Demonstrates effective presentation skills to influence and communicate with customers.
16. Maintains working knowledge of key products, sales policies, and practices, approvals, and promotional activities.
17. Performs other duties and tasks assigned by management from time to time.

 ADDITIONAL RESPONSIBILITIES

This job description is not a comprehensive list of duties or responsibilities required of an employee. Duties and responsibilities may change from time to time.

WORK ENVIRONMENT Position operates in a professional office environment. Involves sitting and answering the telephone. Role requires proficiency with computer systems, copy machines, and phones. QUALIFICATIONS, SKILLS

1. Positive attitude, customer service orientation, and listening skills.
2. Self-motivated, energetic, goal-oriented, with a strong work ethic and a sense of urgency.
3. Strong communication skills in addition to excellent interpersonal sales skills.
4. High School diploma/GED or College Preferred.
5. Knowledge of Plumbing, PVF, and/or Utility markets.
6. 2+ years Inside of sales experience with strong closing skills.
7. Ability to work independently and goal oriented.
8. Ability to calculate figures and amounts such as discounts, proportions, and percentages.
9. Computer literate, Epicor Eclipse experience (a plus).
10. Learns and demonstrates an ability to organize electronic and paper-based information