We have an immediate opening for a Service Technician of Food Service and/or Laundry Equipment.

Our client is a worldwide leading manufacturer of Laundry and Foodservice commercial equipment.

The ideal candidate should have:

• Knowledge and understanding of manufactured products including refrigeration, cooking, and dishwashing equipment.
• Provide customer service, technical support and troubleshooting over the phone and emails to assist technicians and distributors with questions and issues with our products.
• Traveling for visiting and training distributors and technicians as well as for technical issues in major installations.
• Handle warranty service calls.  Dispatching and identify parts.
• Process parts orders for warranty and non-warranty shipments.
• Fixing and testing products and defective returned parts in our facility.
• Provide feedback to service managers and factories regarding product failures and suggestions for modifications and improvements in performance, reliability, and serviceability of products.
• Keep active communication with our factories as well as with authorized technicians and distributors regarding updates and modifications on the products.
• Update and improve service documentation and manuals for training and better technical support purposes.

Benefits:

• Medical, Dental and Vision Insurance
• Life Insurance with Long Term Disability
• 401(K) Plan
• Paid holidays, vacation and sick days
• Advancement opportunities - we promote from within

• Previous experience in a technical service position (ideal backgrounds include commercial or domestic appliances and commercial foodservice or laundry). 5 years+
• Above average customer service and communication skills for troubleshooting, technical support, and training.
• Ability to troubleshoot and identify issues as well as develop solutions for all manufactured products.
• Bilingual (English and Spanish)
• Ability to travel if needed.