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Lead Customer Service Representative

Greater Miami Area, FL

Posted: 04/22/2020 Employment Type: Temporary to Hire Industry: Other Job Number: 02152019-2 Pay Rate: $15 - $16 per hour

Job Description

The Lead Customer Service Representative manages customer jobs from order approval to finished product, including all front office and production aspects.  This position is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of products and programs.

  • Assists in customer estimates.
  • Create and approve job tickets for the shop floor.
  • Interact with customers on projects in the shop.
  • Communicate with customers on updates for projected timelines for projects.
  • Manage trouble shooting on emergency orders.
  • Participate in morning meetings for production staff and front office staff.
  • Insures CAR’s are created by quality department and communicated to customer.
  • Work closely with the credit department to resolve disputed credit concerns.

Job Requirements

  • High school diploma or GED
  • Must be fully bilingual (English/Spanish)
  • Flex packaging knowledge.
  • Knowledge of film substrates used in the industry.
  • Pre-Press and Pre-Press work flow knowledge a plus.
  • Work with Google Sheets, Sales Force, Dynamics.
  • Sales/Product/Customer Communications Skills.


Additional Information


About TEAM Concepts Corporation

At TEAM Concepts, we conduct our business with the highest level of integrity and professionalism. When you are looking for your next career opportunity, come to TEAM Concepts for personalized and professional service.  Our experienced recruiters and career experts will help you find a position matched to your unique skills and experience, while providing an exciting opportunity.

TEAM is committed to your long-term success. We will work with you throughout your career to help you maximize your potential.

Meet Your Recruiter

Belkys Horner

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