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Field Service Manager, Opa-Locka, FL

Opa Locka, FL

Posted: 04/09/2024 Employment Type: Direct hire Industry: Other Job Number: 04092024-01 Pay Rate: Dependent on experience

Job Description

We have an immediate opening for a Field Service Manager.  

Responsibilities include (but are not limited to):

  • Extensive knowledge and understanding of the manufactured products.
  • Provide technical and commercial training to distributors and technicians.
  • Provide technical support and troubleshooting over the phone in order to assist technicians to fix our products on the field in a more efficient way.
  • Traveling for visiting installations, major issues and distributors.
  • Provide feedback to our factories regarding product failures and suggestions for modifications and improvements in performance, reliability and serviceability of products.
  • Maintain active communication with our factories as well as with technicians regarding updates and modifications on the products.
  • Update and improve service documentation and manuals for training and better technical support purposes.
  • On-site repairs with technician, if needed.
  • Warranty service and parts claims. Update reports and indicators.
  • Locate Distributors in designated territories.
  • Increase sales, develop relationships and maximize opportunities in the assigned territories.
  • Identify and communicate new business opportunities in the market. OPL, Coin-up and Route business.
  • Participate in trade shows and sales seminars.
  • Participate in the company to establish annual goals and marketing strategies.

Excellent Benefit Program:

  • Competitive salary (negotiable and based on experience).
  • BBonus Program.
  • Paid cell phone, laptop and travel expenses.
  • Medical, Dental and Vision Insurance.
  • Supplemental insurance, Life and LTD covered.
  • 401K plan.
  • Advancement opportunities: We promote from within.

Job Requirements

  • 3+ years previous experience in a technical service position; preferably in a leadership role such as a Service Manager related to commercial laundry equipment.
  • Strong supervisory, communications, computer and analytical skills are required.
  • Excellent communication and presentation skills; both written and verbal.
  • Excellent customer service and communication skills for troubleshooting, technical support and training; both written and verbal.
  • Bilingual preferred (English as primary, Spanish as secondary language).
  • Ability to travel up to 60%.
  • Knowledge of Microsoft Office applications.

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About Opa Locka, FL

Ready to take the next step in your career? Explore our job opportunities in the vibrant area of Opa Locka, Florida! Located in Miami-Dade County, this bustling city offers a unique blend of cultural diversity, fantastic weather year-round, and endless growth opportunities. With its close proximity to Miami's iconic landmarks like the Adrienne Arsht Center for the Performing Arts, the vibrant Wynwood Walls, and the beautiful beaches of South Beach, Opa Locka provides an enchanting backdrop for your career journey. Indulge in the delicious flavors of Cuban cuisine, catch a game of the Miami Heat, or unwind at the Oleta River State Park. Join us in discovering all that this dynamic region has to offer and take the first step towards achieving your career goals in Opa Locka, Florida!