We have an immediate opening for a Field Service Manager.  

Responsibilities include (but are not limited to):

• Extensive knowledge and understanding of the manufactured products.
• Provide technical and commercial training to distributors and technicians.
• Provide technical support and troubleshooting over the phone in order to assist technicians to fix our products on the field in a more efficient way.
• Traveling for visiting installations, major issues and distributors.
• Provide feedback to our factories regarding product failures and suggestions for modifications and improvements in performance, reliability and serviceability of products.
• Maintain active communication with our factories as well as with technicians regarding updates and modifications on the products.
• Update and improve service documentation and manuals for training and better technical support purposes.
• On-site repairs with technician, if needed.
• Warranty service and parts claims. Update reports and indicators.
• Locate Distributors in designated territories.
• Increase sales, develop relationships and maximize opportunities in the assigned territories.
• Identify and communicate new business opportunities in the market. OPL, Coin-up and Route business.
• Participate in trade shows and sales seminars.
• Participate in the company to establish annual goals and marketing strategies.

Excellent Benefit Program:

• Competitive salary (negotiable and based on experience).
• BBonus Program.
• Paid cell phone, laptop and travel expenses.
• Medical, Dental and Vision Insurance.
• Supplemental insurance, Life and LTD covered.
• 401K plan.
• Advancement opportunities: We promote from within.

• 3+ years previous experience in a technical service position; preferably in a leadership role such as a Service Manager related to commercial laundry equipment.
• Strong supervisory, communications, computer and analytical skills are required.
• Excellent communication and presentation skills; both written and verbal.
• Excellent customer service and communication skills for troubleshooting, technical support and training; both written and verbal.
• Bilingual preferred (English as primary, Spanish as secondary language).
• Ability to travel up to 60%.
• Knowledge of Microsoft Office applications.