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We have an immediate need for a Customer Service Representative to work closely and provide exceptional service to our clients.

If you enjoy dealing with the public and are looking for a great company to work for, you have come to the right place! Their culture is very inclusive and includes a great work environment. Some of the benefits include an in-house gym and trainer if you chose to be a part of this.

Brief description of the position
As a Customer Relationship Manager, you will work closely with the account team and be responsible for processing incoming orders (using ERP), including invoicing. You are also responsible for processing credits, sending back orders, and answering questions related to orders, invoices, etc. to colleagues and customers. You will also be supporting the account team. You are successful when the operation is streamlined. This position requires great attention to detail and great skills with Microsoft Excel including V-Lookup and Pivot Tables.

Position in the organization

Reporting to the Customer Service Supervisor, you will be part of the Customer Service Employees team and with that team you will be an important link in the sales department of the Components Division

Tasks

- Processing incoming orders and archive them.
- Checking the back orders and sending notifications
- You are responsible for the invoicing.
- You are responsible for the registration of complaints and their follow-up/resolution.
- Deal efficiently with return of goods.
- You support the account team by taking away operational tasks.
- Read and document sales prices (ERP).
- You supervise the process of creating R- and D-numbers.
- Responsible for creating web shop logins.

 Authorizations and responsibilities

- Responsibility for the correct and timely handling of the order process.
- Timely handling of the invoicing process. Ensuring that you do this with great attention to detail.
- Deal with any issues of a complaint from a client in a timely manner.
- Together with the Customer Service department you are responsible for the accurate implementation of staffing, efficiency and optimization.
- You are, together with Inside Sales, responsible for an optimal service to the customer.
- You are responsible for the operation, so that Inside Sales has a commercial focus.
- You are authorized to organize your responsibilities during your working day based on your own prioritization.

Education:

Associate’s degree preferred
Several years of experience in a similar position is preferred.

Skills:

You have knowledge of automated systems preferably ERP. Microsoft Excel including Pivot Tables and V-Lookup

 Competencies:

Attention to detail
Adaptability
Customer orientation
Internal customer focus
Planning & organizing
Working with others
Written skills
Progress control