We have an immediate opening for a bilingual (English/Spanish) Customer Service Representative in our Sales Department.

Responsibilities include the following but not limited to:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Attain company product knowledge to assist with all client inquiries.
• Processing orders and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Fluent English and Spanish (read/write)
• Detailed and organized.
• Have excellent time management skills.
• Exceptional communication skills
• Show strong attention to detail and follow through.
• Demonstrate ability to work in a fast-paced environment with a high sense of urgency and responsiveness to customer needs.
• Building strong working relationships with customers