We have an immediate opening for a Service Technician of Food Service and/or Laundry Equipment.

• Extensive knowledge and understanding of manufactured products including refrigeration, cooking, and dishwashing equipment.
• Provide customer service, technical support and troubleshooting over the phone and emails to assist technicians and distributors with questions and issues with our products.
• Traveling for visiting and training distributors and technicians as well as for technical issues in major installations.
• Fixing and testing products and defective returned parts in our facility.
• Provide feedback to service managers and factories regarding product failures and suggestions for modifications and improvements in performance, reliability, and serviceability of products.
• Keep active communication with our factories as well as with authorized technicians and distributors regarding updates and modifications on the products.
• Update and improve service documentation and manuals for training and better technical support purposes.
• Provide internal technical training to the department.
• Create, update and/or improve service documentation and manuals for training and better technical support purposes.
• Update / Manage service indicators and reports, including failure rates of the products.

• Previous experience in a technical service position (ideal backgrounds include commercial or domestic appliances and commercial foodservice or laundry). 3 years+
• Above average customer service and communication skills for troubleshooting, technical support, and training.
• Ability to troubleshoot and identify issues as well as develop solutions for all manufactured products.
• Bilingual (English and Spanish)
• Ability to travel if needed.
• Competitive salary 65K – 85K. (Negotiable and based on experience and skills)
• Quarterly Bonus Program
• Medical/Dental and Vision Insurance
• Life insurance and LTD
• 401K plan
• Paid Holidays, paid vacation, and sick days
• Advancement opportunities: We promote from within.