Primary Responsibilities

• Open Front Desk on a timely basis (phones and check in)
• Answer incoming calls to main switchboard. Transfers call or take appropriate messages.
• All phone messages must be addressed daily.
• No messages left for the next day.
• Greet patients and provide patient intake forms.
• Check in patients in a timely manner.
• Collect patient intake forms and review and prepare for Medical Assistant within a timely manner.
• Check patients in and out.
• Monitor email and route accordingly daily.
• Charts pulled with printed messages given to the Provider.
• Confirm daily appointments 48 hours in advance.
• Phone, text, and monitor patient confirmation software system.
• Receive incoming packages and deliveries. Arrange for timely routing to appropriate individual.
• Receive incoming faxes, distribute to intended recipient. Send faxes as requested, follow-up and return fax confirmation when received.
• Check for referrals and collect financial responsibility from patients.
• Verify with the patient the insurance and update all pertinent information as needed.
• Manage and schedule patient appointments on software program. Ensure the schedule is full and functional.
• Preparation of charts for next day (Back Up)
• Follow up with No-Shows to reschedule.
• Manage inventory of Front Desk supplies & Kitchen supplies

 Other Responsibilities

• Provide admin support and assistance for Providers and other team members.
• Other activities and special projects as assigned by supervisor.

Schedule

Monday:  9:00 AM to 5:45 PM
Tuesday:  8:15 AM to 3:45 PM
Wednesday:  9:00 AM to 6:00 PM
Thursday:  9:00 AM to 3:45 PM
Friday:  9:00 AM to 5:00 PM

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid orientation
• Paid time off
• Uniform allowance
• Vision insurance

Required Experience:

• Customer service: 1 year
• Medical terminology: 1 year
• Computer skills: 1 year

Language:

• English (Required)
• Spanish (Required)

 Core Competencies Required

• Functional & Technical Skills: Acquired proficiency in telephone switchboard. Has functional and technical knowledge and skills to do the job at an elevated level of accomplishment. Must understand medical manger software.
• Punctuality is a must: As a receptionist, must be at the desk at opening.
• Interpersonal Skills: Relates well to all kinds of people using diplomacy and tact. Maintains a positive work atmosphere by behaving and communicating in a manner that enables rapport with patients, co-workers, and supervisors.
• Results Oriented: Can be counted on to meet goals successfully; is consistently a quality performer; very bottom-line orientated; maintains the highest possible standards for work product and performance.

 Languages: Must be able to read and write English. Must be able to converse in Spanish due to patient population for this office.