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Customer Service & Dispatching: Commercial Foodservice Equipment, Miami, FL

Miami, FL

Posted: 08/31/2023 Employment Type: Temporary to Hire Industry: Food Services Job Number: 05222023-02 Pay Rate: Competitive salary (negotiable and based on experience) + Bonus Program

Job Description

We have an immediate opening in our service department for a Customer Service and dispatching position.

  • Customer service of our products. Respond to questions about operation, installation, and maintenance of the products.
  • Handle warranty calls. Trouble shooting over the phone and email.  Input information in our software.
  • Dispatch authorized service agencies for warranty calls.
  • Follow up with customers and service agencies until the warranty job is completed.
  • Update information in our software when following up and closing calls.
  • Parts identification using parts breakdowns.
  • Create parts orders requests for warranty and non-warranty shipments.
  • Handle / arrange returned defective products and parts with customers and technicians.
  • Follow up with our technical managers for modifications to our products and technical documentation updates.
  • Update Service agencies information

Schedule and Benefits:

  • Monday - Friday:  9:00 AM - 5:30 PM
  • Medical, Dental and Vision Insurance
  • Supplemental, Long-Term Disability and Life Insurance
  • 401(K)
  • Advancement opportunities:  We promote from within


Job Requirements

  • 3+ years previous experience in a customer service and / or dispatching position; (ideal backgrounds include commercial or domestic appliances and refrigeration and commercial foodservice or laundry)
  • Previous operations experience that includes working knowledge of Microsoft Office applications
  • Communication skills
  • Bilingual preferred. English (primary) and Spanish

Meet Your Recruiter

Belkys Horner

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