We have an immediate opening in our service department for a Customer Service and dispatching position.

• Customer service of our products. Respond to questions about operation, installation, and maintenance of the products.
• Handle warranty calls. Trouble shooting over the phone and email.  Input information in our software.
• Dispatch authorized service agencies for warranty calls.
• Follow up with customers and service agencies until the warranty job is completed.
• Update information in our software when following up and closing calls.
• Parts identification using parts breakdowns.
• Create parts orders requests for warranty and non-warranty shipments.
• Handle / arrange returned defective products and parts with customers and technicians.
• Follow up with our technical managers for modifications to our products and technical documentation updates.
• Update Service agencies information

Schedule and Benefits:

• Monday - Friday:  9:00 AM - 5:30 PM
• Medical, Dental and Vision Insurance
• Supplemental, Long-Term Disability and Life Insurance
• 401(K)
• Advancement opportunities:  We promote from within

• 3+ years previous experience in a customer service and / or dispatching position; (ideal backgrounds include commercial or domestic appliances and refrigeration and commercial foodservice or laundry)
• Previous operations experience that includes working knowledge of Microsoft Office applications
• Communication skills
• Bilingual preferred. English (primary) and Spanish